Frequently Asked Questions
When can I expect my order?
Our packages are processed within 1-2 business days and have an average delivery time of 3-5 business days.
The expected delivery time has passed, where is my order?
In 99% of the cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. If you have not received anything 3 days after the expected delivery time, please contact us.
I am not satisfied with my order. What should I do?
Not satisfied with your order? We are very sorry and would like to hear what we can do to satisfy you. Send an email to info@fjorna.com and we will solve it as soon as possible!
Can I change or cancel my order?
Please contact us as soon as possible if you wish to make changes to your order. We will do our best to accommodate your request.
What if I am not at home when the delivery person comes to deliver my package?
If your package does not need to be signed for, the delivery person may leave your package in the letterbox. Does the package not fit through the letterbox? Then the delivery person will try to deliver your package to your neighbors. If this is also not possible, then the delivery person will take the package back to the depot and try to deliver it again the next delivery day.
I have entered an incorrect address, can you correct this?
We cannot change addresses of packages that have been sent . However, you can use the tracking to have the package diverted to a service point, so that the package is not delivered to the wrong address. Always have the address changed at the sender, please contact their customer service for this.
My package has been delivered, but I have not received anything. What now?
We kindly ask you to first ask your direct neighbors if they have received a package or card. Also check the mailboxes. Has your package not yet surfaced? Then contact info@fjorna.com as soon as possible so that we can help you further and start an extensive investigation.
FROM CONCEPT TO CREATION
Max, the visionary founder of Fjørna, started the brand out of a deep passion for creating sustainable and stylish lamps. Together with his team, which consists of a combination of creative minds and lighting experts, he is the driving force behind Fjørna. What began as a dream to create unique lighting products has evolved into an internationally recognized brand that stands for quality and elegance.
OUR VISION
Our vision is clear: to offer premium quality lamps that enable customers to create a unique atmosphere in their home. We continue to innovate and improve, where every lamp carries Fjørna's commitment to style and sustainability.
OUR ONGOING COMMITMENT
At Fjørna, we are determined to create lights that are not only beautiful and timeless, but also affordable. We believe that lighting is a powerful tool for creating mood and expression in the home and that our lights should help to give every customer a sense of well-being and comfort. With a focus on quality and sustainability, we strive to make a positive impact in the lighting industry, offering the perfect balance of style, functionality and responsibility.