Frequently Asked Questions


When can I expect my order?

Our packages are processed within 1-2 business days and have an average delivery time of 3-5 business days.

The expected delivery time has passed, where is my order?  

In 99% of the cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. If you have not received anything 3 days after the expected delivery time, please contact us.

I am not satisfied with my order. What should I do?  

Not satisfied with your order? We are very sorry and would like to hear what we can do to satisfy you. Send an email to info@fjorna.com and we will solve it as soon as possible!

Can I change or cancel my order?   

Please contact us as soon as possible if you wish to make changes to your order. We will do our best to accommodate your request.

What  if I am not at home when the delivery person comes to deliver my package?

If your package does not need to be signed for, the delivery person  may leave your package in the letterbox. Does the package not fit through the letterbox? Then the delivery person will try to deliver your package to your neighbors. If this is also not possible, then the delivery person will take the package back to the depot and try to deliver it again the next delivery day.

I have entered an incorrect address, can you correct this?  

We cannot change addresses of packages that have been sent . However, you can use the tracking to have the package diverted to a service point, so that the package is not delivered to the wrong address. Always have the address changed at the sender, please contact their customer service for this.

My package has been delivered, but I have not received anything. What now?  

We kindly ask you to first ask your direct neighbors if they have received a package or card. Also check the mailboxes. Has your package not yet surfaced? Then contact info@fjorna.com as soon as possible so that we can help you further and start an extensive investigation.   

FROM CONCEPT TO CREATION

Founded in 2000, FJØRNA began with a simple yet powerful idea: To bring timeless, high-quality design into everyday life. What started as a small creative venture by founder Max has grown into a recognised name in the world of fashion and design.

Driven by a passion for quality, sustainability, and elegant simplicity, FJØRNA has built a reputation for carefully curated collections and outstanding customer experience. With a team of visionary designers and product specialists, we continue to expand across Europe and beyond — staying true to our roots while always moving forward.

At FJØRNA, every detail matters. Every product tells a story. And every customer is part of our journey.

OUR VISION

At FJØRNA, our vision is to create clothing that blends timeless design with everyday comfort — pieces that feel personal, look refined, and are made to last. We believe that fashion should never be wasteful or overcomplicated. That’s why we focus on collections that are thoughtfully curated, responsibly made, and easy to wear.

Looking ahead, our goal is to grow FJØRNA into more than just a clothing brand — we want to build a movement. One that celebrates individuality, values transparency, and redefines what affordable quality truly means. We’re expanding our exclusive FJØRNA Studio line, strengthening relationships with trusted suppliers, and committing to more eco-conscious materials and packaging.

Because FJØRNA isn’t just about dressing well — it’s about doing better. For people, for the planet, and for the future.

OUR ONGOING COMMITMENT

At FJØRNA, we’re committed to creating fashion that is not only timeless and stylish, but also accessible.

We believe that clothing is a powerful form of self-expression — it shapes how we feel, move, and present ourselves to the world. Our pieces are designed to offer confidence and comfort, day after day.

With a strong focus on quality, sustainability and fair pricing, we aim to make a positive impact in the fashion industry — offering collections that strike the perfect balance between design, functionality, and responsibility.