Welcome to Fjorna!
We are committed to making your shopping experience as smooth and simple as
possible. Below you'll find our return, refund, and exchange policies.
Fjorna is an online store proudly serving customers in the United Kingdom
and the United States.
---
Return Policy
Return Window:
You have 30 days from the date of delivery to request a return.
Return Conditions:
- Items must be unused, unwashed, and in their original condition, with all
tags attached.
- Shoes must be returned in their original, undamaged packaging.
- Items that do not meet these conditions are not eligible for return.
How to Request a Return:
- Contact us via email at info@fjorna.com to initiate your return.
- Include your order number, the item(s) you wish to return, and the reason
for the return.
Return Shipping:
The customer is responsible for return shipping costs. Fjorna does not cover
or reimburse return shipping fees.
---
Refund Policy
Processing Time:
Once we've received and inspected your return, we will process your refund
within 7 business days.
Refund Method:
Refunds are issued to the original payment method, unless otherwise agreed upon.
Refund Amount:
Only the cost of the returned item(s) will be refunded. Original shipping costs
are non-refundable unless otherwise specified.
Missing Refunds:
If you haven't received your refund within 7 business days, please contact us
at info@fjorna.com for further assistance.
---
Exchange Policy
Exchange Window:
You have 30 days from the delivery date to exchange an item for another size,
color, or style, depending on availability.
Exchange Conditions:
- Items must be unused, unwashed, and in original condition, with all tags
attached.
- Shoes must be returned in their original, undamaged packaging.
- Items that do not meet these conditions are not eligible for exchange.
How to Request an Exchange:
- Contact us via email at info@fjorna.com to request an exchange.
- Include your order number, the item you wish to exchange, and the desired
size, color, or style.
Shipping Costs for Exchanges:
The customer is responsible for both return shipping and the shipping cost of
the new item, unless otherwise agreed.
---
Cancellation Policy
Cancellation Window:
You can cancel your order before it has been shipped. Please contact us as
soon as possible to cancel your order.
How to Cancel an Order:
- Contact us via email at info@fjorna.com with your order number and reason
for cancellation.
After Shipping:
If your order has already been shipped, you may still cancel it by following
our return policy as outlined above.
---
Questions or Contact:
Fjorna
Email: info@fjorna.com
Phone: +31 6 16094239
Address: Sterrepad 13A, 5571 EL Bergeijk, Netherlands
These policies apply to all purchases made at Fjorna, including customers
in the United Kingdom and the United States.
